At Xplosiv Nutrition, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Items showing signs of use, tampering, or damage will not be eligible for return.
2. Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned or exchanged:
- Opened or used supplements
- Clearance or promotional items
- Gift cards or digital products
3. Damaged or Incorrect Products
If you receive a product that is:
- Damaged during transit
- Defective
- Incorrect or missing
Please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund after verification.
4. Return Process
To initiate a return:
- Email our support team at info@xplosivnutrition.com
- Provide your order number, reason for return, and product images (if applicable)
- Once approved, return instructions will be shared
Returns sent without prior approval will not be accepted.
5. Refunds
- Refunds are processed after inspection of the returned product.
- Approved refunds will be issued to the original payment method.
- Processing time may take 5–10 business days, depending on your bank or payment provider.
6. Shipping Costs
- Return shipping costs are non-refundable.
- If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.
7. Exchange Policy
Exchanges are subject to product availability and follow the same eligibility criteria as returns.
8. Policy Updates
Xplosiv Nutrition reserves the right to update or modify this return policy at any time without prior notice.