At Xplosiv Nutrition, we aim to provide high-quality products and a smooth shopping experience. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds are applicable only under the following conditions:
- The product is returned in accordance with our Return Policy
- The product is unused, unopened, and in original packaging
- The return request is made within 7 days of delivery
- The refund request is approved after inspection
2. Non-Refundable Items
Refunds will not be issued for:
- Opened or used supplements
- Products damaged due to customer misuse
- Clearance, discounted, or promotional items
- Gift cards or digital products
3. Refunds for Damaged or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect
Please notify us within 48 hours of delivery with photos/videos of the product and packaging. Upon verification, we will issue a replacement or refund, as applicable.
4. Refund Method & Processing Time
- Refunds are issued to the original payment method only
- Once approved, refunds are processed within 5–10 business days
- Processing time may vary depending on your bank or payment provider
5. Shipping & Handling Charges
- Shipping and handling charges are non-refundable
- If the refund is due to an error on our part (wrong or damaged product), shipping charges will be refunded
6. Partial Refunds
Partial refunds may be issued if:
- The product is returned with missing accessories or packaging
- The product shows signs of damage not caused during shipping
7. Cancellation Refunds
- Orders can be canceled before dispatch for a full refund
- Once the order has been shipped, cancellation is not allowed and the return/refund policy will apply
8. Policy Changes
Xplosiv Nutrition reserves the right to modify this refund policy at any time without prior notice.